Terms of Service

1. Services

Appsolutely Media provides digital marketing services including Google Business Profile reinstatement, local SEO, paid advertising management, and web design. The service(s) you purchase are those described at checkout or in your service agreement.

2. Google Business Profile Reinstatement Service

Our reinstatement service is a one-time, flat-fee ($495) engagement to audit your suspended, disabled, or appeal-denied Google Business Profile, correct policy violations, prepare supporting documentation, and pursue reinstatement with Google on your behalf. You authorize us to communicate with Google about your profile and to make profile and related website corrections reasonably necessary to pursue reinstatement.

3. Client Responsibilities (Reinstatement)

Reinstatement depends on documentation only you can provide (e.g., state business license, Secretary of State filing, IRS EIN letter, utility bill matching your listing address, verification media). You agree to provide requested documentation promptly and accurately. The guarantee period in Section 6 does not begin until we have received the complete documentation we request. Falsified documentation voids the guarantee and the engagement without refund.

4. No Affiliation with Google

Appsolutely Media is an independent company. We are not affiliated with, endorsed by, or sponsored by Google LLC. Reinstatement decisions are made solely by Google; timelines quoted on this site are typical experiences, not commitments by Google.

5. Payments and Billing

One-time services are billed at purchase. Recurring services (if any) are billed on a 30-day cycle with automatic recurring charges to your card or account; you may change your payment method by contacting your account manager. Unpaid balances may be sent to collections and are subject to collection fees.

6. Guarantees and Refunds — by Service

(a) Google Business Profile Reinstatement Service only: if we do not achieve reinstatement of your Google Business Profile within 45 days of receiving your complete documentation (Section 3), and we have exhausted the available appeal and escalation options, we will refund your reinstatement fee in full upon request. This money-back guarantee applies exclusively to the Google Business Profile Reinstatement Service described in Section 2.

(b) All other services (including local SEO, advertising management, and web design): payments are final and non-refundable, because these services incur third-party costs and staff time as soon as work begins. Where a separate written agreement covers a specific service, that agreement's terms control for that service.

This section is the controlling text for the 45-day money-back guarantee described across the site. Where any page summarises the guarantee, this section governs.

7. Cancellation of Recurring Services

You may cancel any month-to-month service by phone (949.281.0094), by email to your account manager, or through your client dashboard. Because recurring services incur costs on your behalf ahead of each cycle, cancellation notice is required at least seven (7) days before your next billing date; requests received later take effect after the already-scheduled billing. Cancellation replies sent to unmonitored "no-reply" addresses are not effective notice.

8. Communication

You agree to respond to our requests for information within a reasonable time; delays can affect results, including reinstatement timelines. With your consent, we may contact you at the phone number and email you provide, including by automated technology, to service your account. You may revoke that consent at any time.

9. Limitation of Liability

To the maximum extent permitted by law, Appsolutely Media and its officers, employees, suppliers, partners, and affiliates are not liable for indirect, incidental, or consequential damages, including lost profits or lost business data, arising from the use of or inability to use our services. Our total liability shall not exceed the amount you actually paid us for the service giving rise to the claim.

10. Indemnity

You agree to indemnify and hold Appsolutely Media and its officers, employees, suppliers, partners, and affiliates harmless from liability or loss resulting from judgments or claims against you, except to the extent caused by our own conduct.

11. Client Disclosure

You agree to inform us of any current or prior internet marketing or advertising engagements relevant to the service; nondisclosure may compromise results. You must provide one physical mailing address per business location; P.O. boxes and personal mailboxes do not qualify.

12. Changes to These Terms

We may update these terms from time to time. The "Last updated" date above reflects the current version; material changes apply prospectively from posting.

13. Privacy

Our handling of personal information is described in our Privacy Policy.

14. Governing Law and Venue

These terms are governed by the laws of the State of California. Any dispute shall be brought in the state or federal courts located in Orange County, California.

15. Acknowledgment

Each party acknowledges that it has read and understands this agreement and agrees to be bound by its terms.

Appsolutely Media, LLC · 801 Parkcenter Dr, Santa Ana, CA 92705 · 949.281.0094 or (877) 545-1499 · support@appsolutelymediallc.com